FAQ

How can I pay?

We use PayPal as our payment processor, so we accept Visa, MasterCard, American Express, and Discover. Or, you can pay using your PayPal balance.

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Is your site secure? 

Yes. You pay through PayPal, the world's premier electronic payment solution, not through this site. We never even see your credit card number; PayPal just tells us that you've paid and we enter your order into our production schedule, make and then send it. We receive your money through PayPal.

Do I have to have a PayPal account to buy? 

No, you can pay with your credit card without a PayPal account.

What are the payment policies? 

Once payment is received by Holy Heck USA, your order will be shipped within 1-to-3 days if it is one of our stock items. If the product is not in stock it will need to be made and will be entered into our production schedule. ALL BELTS & MOST SPORRANS ARE MADE TO ORDER. You will be contacted by Holy Heck USA within 24 - 36 hours after placing your order to confirm your order and provide you with an estimated shipping date.

What are the Shipping & Production times? 

Our current production times are currently 1-to-8 weeks depending upon the item. Please contact us if you need something sooner and we will let you know what we can do for you. We attend many Scottish festivals in addition to responding to our on-line customers. We look forward to creating beautiful items for you. Thank you.  Holy Heck USA will confirm your order within 24 - 36 hours and be in touch if there are any questions or concerns. Holy Heck USA will let you know estimated shipping time when the order is confirmed. Please contact Holy Heck USA if you have questions or concerns.

DOMESTIC SHIPPING: 

Holy Heck USA ships utilizing United States Postal Service (USPS) Priority Mail to ensure your product comes to you safe and sound. Once the product is shipped, you will receive tracking information. Holy Heck is not responsible for delays or damage of products in transit on behalf of USPS due to weather or other unforeseen circumstances.

INTERNATIONAL SHIPPING: 

Holy Heck USA utilizes USPS International Priority Mail to ensure your product comes to you safe and sound. This service includes insurance and tracking. International shipping prices vary for each country and as such have been estimated. Holy Heck USA will refund any shipping overages that are over $2.00 by issuing a partial shipping refund once the package has been processed. International shipping generally takes 1 - 2 weeks upon product completion depending on what country you are ordering from, customs, weather, etc. Holy Heck USA is not responsible for delays or damage of products in transit on behalf of USPS due to weather or other unforeseen circumstances or any additional customs, VAT, or other charges beyond postal shipping charges that may be imposed on the shipped product upon entry into other countries outside of the United States of America.

We will ship to just about any country. If you are interested but you don't see your country in the shipping section, just send us a message with your shipping information and we will find out costs of shipping for you.                    

What is the process for CUSTOM ORDERS? 

Thank you for your interest in having a custom piece made for you! After product details are agreed upon by the you and Holy Heck you will be notified of the price quote. Quoted prices will include product description, product cost, and estimated production time as well as estimated shipping costs. Payment is expected in full before the custom order request is released into the production schedule. Customers will be notified when the product is complete and will be sent shipping tracking information. 

What if I need to RETURN or EXCHANGE my purchase?

RETURNS/EXCHANGES:

Holy Heck USA will accept the return of products purchased via this site for an exchange or store credit within 15 days of buyer(you) receiving the ordered item(s). Because Holy Heck USA leather products are handmade and most products are made to order, Holy Heck USA cannot offer refunds on products. Only product(s) that are unused, unblemished, and can be resold may be returned or exchanged. 

The buyer (you) will be responsible for the shipping costs to return product to Holy Heck USA. Please return product(s) to the address below:

Holy Heck USA
PO Box 45313
Boise, ID 83711

If returned product(s) are to be an exchange, buyer will be responsible for all shipping costs.

How do I measure correctly for a KILT BELT?

BELT SIZES:

Holy Heck belts are each handmade. We determine our belt sizes by measuring from where the buckle attaches to the belt (where the leather wraps around the buckle) to the center or middle hole. This measurement equals the length of the belt, which is the size of the belt.

There are a couple of ways to determine your accurate belt size.

1.    The best way to determine your accurate belt size is to measure yourself at the place that you want to wear the belt. This can be done with a flexible cloth measuring tape or with a string that is then measured. If your measurement is 42” then your belt size for this area would be 42. Our belts are sized to the center hole so if you order a size 42 it will be 42” to the third or center hole.

KILT BELTS will primarily be worn with kilts so it is best to measure yourself with your kilt on due to the extra material. NOTE: Measure your kilt belt loops. Our kilt belts are 2 ½” wide. These will fit a kilt belt loop of 3” wide. If your kilt belt loops are smaller, please notify us and we will be able to customize your belt to the width that will fit your kilt belt loops (shipping time may be delayed due to this customization).

2.    Measure a belt that you currently wear. Measure from where the buckle attaches to the belt to the hole that you are currently using. If this measurement is 42” then order a size 42. Our belts are sized to the center hole so if you order a size 42 it will be 42” to the third or center hole.

IMPORTANT: Do not measure the belt from end to end. You will not get an accurate size this way.

Privacy Policy

This Privacy Policy describes how and when Holy Heck USA collects, uses, and shares information when you purchase an item from us, contact us, or otherwise use our services through Holyheckusa.com or its related sites and services. 

This Privacy Policy does not apply to the practices of third parties that we do not own or control, including any third party services you access through Holyheckusa.com.

1. Your Information

To fulfill your order, you must provide Holy Heck USA with certain information, such as your name, email address, postal address, payment information (via PayPal), and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order for example), if you contact us directly. 

2. Your Information: Why Holy Heck USA Needs It & How We Use It

Holy Heck USA relies on a number of legal bases to collect, use, and share your information, including:

  • as needed to provide our services, such as when we use your information to fulfill your order, to settle disputes, or to provide customer support;
  • when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;
  • if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
  • as necessary for the purpose of Holy Heck USA’s legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving our services. Holy Heck USA use’s your information to provide the services you requested and in our legitimate interest to improve our services;

3. Your Information: Sharing & Disclosure

Information about our customers is important to our business. Holy Heck USA shares your personal information for very limited reasons and in limited circumstances, as follows:

  • Service providers. Holy Heck USA engages certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. Holy Heck USA will share your personal information with these third parties, but only to the extent necessary to perform these services.
  • Business transfers. If Holy Heck USA sells or merges our business, we may disclose your information as part of that transaction, only to the extent permitted by law. 
  • Compliance with laws. Holy Heck USA may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to a legal process or to government requests; (b) enforce Holy Heck USA agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

4. Your Information: Data Retention

Holy Heck USA retains your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, Holy Heck USA may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. Holy Heck USA generally keeps your data for the following time period: 4 years. 

5. Your Information: Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. Holy Heck USA describes these rights below:

  • Access. You may have the right to access and receive a copy of the personal information Holy Heck USA holds about you by contacting us using the contact information below. 
  • Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) Holy Heck USA will generally delete your personal information upon request. 
  • Object. You can object to our processing of some of your information based on our legitimate interests and receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons. 
  • Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Holy Heck USA

For purposes of EU data protection law, We, Holy Heck USA, are the data controller of your personal information. If you have any questions or concerns, you may contact us at holyheck@icloud.com.

Alternately, you may mail us at: Holy Heck USA, PO Box 45313, Boise, ID 83711, United States of America