FAQ

Please add the following email addresses to your email address book so our messages do not land in your spam/junk folders:

How can I pay?

We use PayPal as our payment processor. You do not need to have a PayPal account. We accept Visa, MasterCard, American Express, and Discover. Or, you can pay using your PayPal balance.

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Is your site secure? 

Yes. You pay through PayPal, the world's premier electronic payment solution, not through this site. We never even see your credit card number; PayPal just tells us that you've paid and we enter your order into our production schedule, make and then send it. We receive your payment through PayPal.

What happens after I pay? 

Once payment is received by Holy Heck USA, you will be contacted by Holy Heck USA within 24 - 36 hours after placing your order to confirm your order and provide you with an estimated shipping date.

What are the Shipping & Production times? 

Our production times vary depending upon the item. All kilt belts and most sporrans are made to order. Our average processing times are listed below. We look forward to creating beautiful items for you. Holy Heck USA will confirm your order within 24 - 36 hours and be in touch if there are any questions or concerns. Holy Heck USA will let you know estimated shipping time when the order is confirmed. Please contact Holy Heck USA if you have questions or concerns.
*Please take proper measurements with belt sizing instructions given in listing photos. 
  • Black or Chocolate Kilt Belts, no hand stamping = 3 - 7 days to ship

  • Kilt Belts with Color and hand stamping = 4 - 10 days to ship

  • Rob Roy Sporrans = 3 - 7 days to ship

  • Sporrans with Hand Tooling = 10 - 15 days to ship

  • Bookmarks = 3 - 7 days to ship

  • Kilt Extenders = 1 - 3 days to ship

  • Most other products  = 1 - 3 days to ship

*The above processing times may vary, especially during festival season.

Please reach out if you need an item by a certain date and we will confirm if we can meet your deadline.

DOMESTIC SHIPPING: 

Holy Heck USA ships utilizing United States Postal Service, to ensure your product comes to you safe and sound. Both First Class and Priority Mail services are used. Once the product is shipped, you will receive tracking information via PayPal. Holy Heck is not responsible for delays or damage of products in transit on behalf of USPS due to weather or other unforeseen circumstances.

INTERNATIONAL SHIPPING: 

Holy Heck USA utilizes the United States Postal Service services to ship internationally. This service includes basic insurance and tracking. International shipping prices vary for each country and as such have been estimated. International shipping generally takes 1 - 3 weeks upon product completion depending on what country you are ordering from, customs, weather, etc. Holy Heck USA is not responsible for delays or damage of products in transit on behalf of USPS due to weather or other unforeseen circumstances or any additional customs, VAT, or other charges beyond postal shipping charges that may be imposed on the shipped product upon entry into other countries outside of the United States of America.

We will ship to just about any country. If you are interested but you don't see your country in the shipping section, just send us a message with your shipping information and we will find out costs of shipping for you.                    

Do you accept CUSTOM ORDERS? 

We are happy to consider custom orders that are related to our existing product lines. Please reach out to us. After product details are agreed upon, you will be notified of the price quote. Quoted prices will include product description, cost, custom order fee if applicable, estimated production time and shipping costs. 

Payment is expected in full before the custom order is placed into the production schedule. Once purchased we will confirm the order and provide a shipping date. Customers are notified by PayPal with their USPS tracking number when the product is complete and the shipping label has been generated.

RETURNS/EXCHANGES:

Holy Heck USA will accept the return of products for an exchange (purchased via this site) within 14 days of buyer receiving the ordered item(s). Holy Heck USA leather products are handmade and many products are made to order. Holy Heck USA will not exchange products that are custom or have personalized components. Only product(s) that are unused, unblemished, and can be resold may be returned for an exchange. *Items On Sale are not eligible for returns or exchanges.

Buyer will be responsible for all shipping costs related to returns and exchanges. Contact Holy Heck USA before returning any item. Return product(s) to the address below:

Holy Heck USA
PO Box 8461
Dothan, AL 36304

How do I measure correctly for a KILT BELT?

KILT BELT SIZING:
*Measure your size while wearing your kilt, pirate, Santa, Cosplay or other costume/uniform/regalia. Belt sizes are determined by measuring where the leather wraps around the buckle to the center hole.
 
*1. BEST METHOD: Measure yourself where you want to wear the belt. Use a flexible measuring tape or a string that is then measured. If your measurement is 42 inches then your belt size is 42.
 
*2. Measure a belt that you currently wear (with your costume/uniform). Measure from where the leather wraps around the buckle to the hole that you currently use. If this measurement is 42 inches then order size 42. (If measuring with a plate/trophy buckle add the distance between the leather wrap and the spike)
 
*IMPORTANT: Do not measure the belt from end to end. You will not get an accurate size.

Privacy Policy

This Privacy Policy describes how and when Holy Heck USA collects, uses, and shares information when you purchase an item from us, contact us, or otherwise use our services through Holyheckusa.com or its related sites and services. This Privacy Policy does not apply to the practices of third parties that we do not own or control, including any third party services you access through Holyheckusa.com.

1. Your Information
To fulfill your order, you must provide Holy Heck USA with certain information, such as your name, email address, postal address, payment information (via PayPal), and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order for example), if you contact us directly. 
 
2. Your Information: Why Holy Heck USA Needs It & How We Use It
Holy Heck USA relies on a number of legal bases to collect, use, and share your information, including:
  • as needed to provide our services, such as when we use your information to fulfill your order, to settle disputes, or to provide customer support;

  • when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;

  • if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and

  • as necessary for the purpose of Holy Heck USA’s legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving our services. Holy Heck USA use’s your information to provide the services you requested and in our legitimate interest to improve our services;

3. Your Information: Sharing & Disclosure
Information about our customers is important to our business. Holy Heck USA shares your personal information for very limited reasons and in limited circumstances, as follows:
  • Service providers. Holy Heck USA engages certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. Holy Heck USA will share your personal information with these third parties, but only to the extent necessary to perform these services.

  • Business transfers. If Holy Heck USA sells or merges our business, we may disclose your information as part of that transaction, only to the extent permitted by law. 

  • Compliance with laws. Holy Heck USA may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to a legal process or to government requests; (b) enforce Holy Heck USA agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

4. Your Information: Data Retention
Holy Heck USA retains your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, Holy Heck USA may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. Holy Heck USA generally keeps your data for the following time period: 4 years. 
 
5. Your Information: Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. Holy Heck USA describes these rights below:
  • Access. You may have the right to access and receive a copy of the personal information Holy Heck USA holds about you by contacting us using the contact information below. 

  • Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) Holy Heck USA will generally delete your personal information upon request. 

  • Object. You can object to our processing of some of your information based on our legitimate interests and receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons. 

  • Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Holy Heck USA
For purposes of EU data protection law, We, Holy Heck USA, are the data controller of your personal information.
If you have any questions or concerns, you may contact us at holyheck@icloud.com.

Please add the following email addresses to your email address book so our messages do not land in your spam/junk folders:

Alternately, you may mail us at: Holy Heck USA, PO Box 8461, Dothan, AL 36304, United States of America